From neo-banking to credit-crowdfunding:
Competition for customers is increasing. Those who act digitally and in a customer-driven way protect customer relations and increase Customer Lifetime Value at the same time.
Banks and financial service providers possess a large, but often unused, data treasure trove. With Artificial Intelligence you can get to know your customers better and create an individual, digital customer experience.
This is the percentage of banks and insurance companies in Germany that use artificial intelligence in their customer service operations.
One of our business customers in the financial sector achieved this through digital communication in the payment journey.
This was achieved by a German bank through smart digitisation of its dunning system together with collectAI.
Through payment reminders via text message and email, customers of VEXCASH settle their outstanding amounts faster.
A consistent brand identity along the
entire payment journey creates trust. With intuitive white label payment pages from collectAI, the VEXCASH short-term credit platform offers its customers digital payment and feedback options.