From neo-banking to credit-crowdfunding:
Competition for customers is increasing. Those who act digitally and in a customer-driven way protect customer relations and increase Customer Lifetime Value at the same time.
Banks and financial service providers possess a large, but often unused, data treasure trove. With Artificial Intelligence you can get to know your customers better and create an individual, digital customer experience.
This is the percentage of banks and insurance companies in Germany that use artificial intelligence in their customer service operations.
“Customer-oriented demands are the key to our digital transformation strategy. Thanks to the collectAI solution, we have increased the efficiency of our receivables management and “optimised” customer retention due to higher satisfaction.
“The collectAI team successfully supports us in gradually expanding our digital strategy in receivables management.
“For us as an online platform offering a credit brokerage service, collectAI is the perfect professional partner for digital receivables management. The software supports our scaling and adapts perfectly to our workflows as a digital growth company. This has a positive effect on customer relations and leads to an increasing number of returning borrowers”.
One of our business customers in the financial sector achieved this through digital communication in the payment journey.
This was achieved by a German bank through smart digitisation of its dunning system together with collectAI.
Through payment reminders via text message and email, customers of VEXCASH settle their outstanding amounts faster.
A consistent brand identity along the
entire payment journey creates trust. With intuitive white label payment pages from collectAI, the VEXCASH short-term credit platform offers its customers digital payment and feedback options.
Reach customers where they are: Through artificial intelligence, the Hanseatic Bank reaches its customers where they are and inspires them with a fast and simple payment process.
Now learn more about how we use artificial intelligence in the payment journey.