Digital receivables management
Find out how leading banks and financial service providers use AI-based communication to increase their realisation rate, reduce costs and increase customer loyalty.
The battle for customers
From neo-banking to credit-crowdfunding:
Competition for customers is increasing. Those who act digitally and in a customer-driven way protect customer relations and increase Customer Lifetime Value at the same time.
Data creates customer proximity
Banks and financial service providers possess a large, but often unused, data treasure trove. With Artificial Intelligence you can get to know your customers better and create an individual, digital customer experience.
This is the percentage of banks and insurance companies in Germany that use artificial intelligence in their customer service operations.
“Customer-oriented demands are the key to our digital transformation strategy. Thanks to the collectAI solution, we have increased the efficiency of our receivables management and “optimised” customer retention due to higher satisfaction.
“The collectAI team successfully supports us in gradually expanding our digital strategy in receivables management.
“For us as an online platform offering a credit brokerage service, collectAI is the perfect professional partner for digital receivables management. The software supports our scaling and adapts perfectly to our workflows as a digital growth company. This has a positive effect on customer relations and leads to an increasing number of returning borrowers”.
Higher realisation rate
One of our business customers in the financial sector achieved this through digital communication in the payment journey.
Reduced costs
This was achieved by a German bank through smart digitisation of its dunning system together with collectAI.
Faster implementation
Through payment reminders via text message and email, customers of VEXCASH settle their outstanding amounts faster.
Payment process in the brand image
A consistent brand identity along the
entire payment journey creates trust. With intuitive white label payment pages from collectAI, the VEXCASH short-term credit platform offers its customers digital payment and feedback options.
