Leading utilities have modernised their dunning process with artificial intelligence and now achieve measurable success in dunning procedures for small amounts and operational cost accounting.
Digitalisation and the energy revolution are causing leading companies to reform their strategies and processes. This also applies to the often manual, analogue processes governing receivables management. Our solutions achieve significant efficiency increases, especially in minor dunning procedures.
Switching between energy suppliers has never been easier for end customers today. Make customer loyalty a priority and strengthen it by way of individual, digital communication. Artificial intelligence makes it possible.
“collectAI helps us to persuade customers to make a payment via several output channels and payment methods. In times of digitalisation, the focus is on the customer.
By addressing customers in a modern way, we first want to show them an understanding of their situation and then highlight the needs of N-ERGIE. The collectAI software specifically addresses our needs as an energy company and ensures that the customer relationship is strengthened by addressing the customer individually.
“As a leading municipal energy service provider, receivables management is part of the digital customer journey. With its AI-supported dunning processes, collectAI provides us with ideal support. Our sales processes are handled entirely via the LYNQTECH platform, into which collectAI’s solution is integrated via API. This enables us to respond individually to our customers’ demands. A large proportion of customers already settle overdue receivables via collectAI’s digital payment solution.”
“Our goal is to be the digital energy partner on site. That is why we teamed up with collectAI to digitalize our dunning process. Instead of only using letters, we introduced successfully customer communication via email and SMS. Furthermore, we offer online payments. The whole process is designed aligned with our brand identity, ensuring a high level of trust and strengthening customer loyalty. Onboarding went smoothly and quickly. We look forward to further cooperation.”
“As an innovative platform provider for billing and customer service processes of energy suppliers, we are always looking for creative solutions with added value. With collectAI’s AI-based dunning runs, we can offer badenova and sparstrom customers different payment methods depending on the dunning level. The initial successes are already apparent in the test phase – our customers’ willingness to pay has increased measurably.
N-ERGIE has achieved this through AI-based payment reminders for minor dunning procedures and operational cost accounting.
N-ERGIE has achieved this thanks to intuitive payment pages and digital feedback options.
The everyday life of your customers is mobile and digital: meet them at eye level with intelligent payment solutions and, thus, create higher customer satisfaction. Smart digitalisation and automation also increase the efficiency of your receivables management.
Reach your customers at the perfect time on the ideal channel. Communicate AI-based via text message, email or letter like the energy provider N-ERGIE.
Learn more about how we use artificial intelligence in the payment journey.
On the payment page and in a brand presence, your customers settle the outstanding amount with a variety of digital payment options. Queries are made possible by feedback options and offer, for example, the possibility of requesting installment plans.
Thanks to the flexible control of payment options, badenova and sparstrom, for example, offer their customers the most efficient payment methods depending on the dunning level.
